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Booking Terms and Conditions

Kindly peruse the following terms and conditions diligently prior to finalising any reservations. It is imperative that you thoroughly understand and agree to the stipulations outlined herein before proceeding with any booking. Within these Booking Terms and Conditions, the terms "us," "we," and/or "our" specifically pertain to Levelz Entertainment. Upon booking our services, your implicit acceptance of these Booking Terms and Conditions establishes a comprehensive agreement between you and Levelz Entertainment. Your booking shall be officially acknowledged by us under the understanding of these terms. 

  1. Reservation Process: To secure your booking, a non-refundable $250 deposit is required. This deposit is non-negotiable and is designed to cover administrative costs and reservation holding.

  2. Maximum Travel Distance: Any location situated outside the 25-kilometer radius from Newstead, Brisbane is subject to an additional travel cost. This surcharge covers the coordination of travel to more distant locations between 25 kilometres - 100 kilometres away. The details of this surcharge will be communicated and agreed upon before finalising your Quote.

  3. Service Hours: The base package includes 3-4 hours of service. Any additional hours beyond the agreed-upon duration will be subject to an overtime fee, to be specified in the booking confirmation.

  4. Cancellation Policy: Cancellations must be initiated by contacting our customer service team. Upon cancellation, a confirmation email will be sent, detailing any applicable refunds and the final status of your reservation.

  5. Modifications: Any modification requests to the reservation must be communicated promptly. Modifications are subject to availability and approval.

  6. Lost Glassware: A fee of $5 per piece will be charged for any lost glassware during the event.

  7. Bar Pack Down: If for any reason the bar and equipment is left on premises overnight collection must be organised for the following day. A fee of $50 per day will be charged if the client fails to respond or be available for collection. 

  8. Public Holidays: An additional 25% charge will apply for events scheduled on public holidays.

  9. Review and Acknowledgment: Before confirming your reservation, please carefully review this policy. By proceeding with your booking, you acknowledge and agree to the terms outlined above.

Confirming your booking affirms that you have thoroughly read and accepted the provided terms and conditions.

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